Frequently Asked Questions
Quick answers about getting started, completing checks, exporting records, and support.
Using LogBooks Hub
How do I start using LogBooks Hub after signing up?
Complete onboarding, add your site details, and invite your team. Then head to the Tasks dashboard to begin daily checks.
Where can I see today's required checks?
Open the Tasks dashboard to view due and overdue tasks.
How do I complete a task quickly on mobile?
Use quick entry to capture values and submit a task in one screen.
What happens when I flag a task?
A corrective action is created so you can assign and track the issue.
Can I see a history of completed logbook entries?
Yes. Go to Logbooks and filter by date, template, or status.
How do I attach evidence like photos or documents?
Use the Attachments page to upload files alongside compliance records.
How do I export records for an inspector?
Go to Exports to generate PDF summaries.
How does the Calendar help my team?
It shows scheduled tasks and assignments so checks are never missed.
Where do I manage user access?
Admins can manage users in Settings → Users.
What is the difference between Admin and User roles?
Admins manage templates, modules, and billing. Users complete tasks and view records.
How do I reset my password?
Use the "Forgot password" link on the login page.
Can I switch between multiple sites?
Yes, use the site selector in the sidebar.
How do I update operating hours?
Admins can edit operating hours in Settings → Operating Hours.
How do I enable or disable modules?
Use Settings → Modules to toggle the modules for the site.
What is the Insights page used for?
It highlights trends, risks, and audit readiness.
How do I log an incident?
Open the Incident Report page and complete the form.
Where can I see corrective actions?
Use the Corrective Actions page to manage flagged items.
How do discount codes work?
Enter a code in Billing. Codes support 25%, 50%, or 100% discounts. The number at the end sets how many months the discount is active.
Do I still need to add card details with a 100% discount?
Yes, card details are required so billing can resume after the discounted period.
How do I contact support?
Email service@logbookshub.com with your site name and login email.
Still need help?
Contact support and we’ll get back to you.